Quality Specialist

Quality Specialist
US-MI, Lansing 118, CSL Plasma
Job ID : R-040196
Job ID : R-040196

This position is responsible for coordinating and managing training activities, policies and processes at the Center level.

1 Participate in Center leadership team meetings to understand center training needs.
2 Attend and participate in training conference calls to ensure understanding and clarity of corporate initiatives to deliver, and that the appropriate documentation is completed and filed.
3 Coordinate and may deliver location specific training for center employees and ensure the appropriate documentation is completed and filed. Research and contact subject matter experts to resolve any training questions.
4 Support and maintain the Learning Management System to ensure data integrity, report generation, and data analysis to comply with company and regulatory standards.
5 Schedule, coordinate and monitor the delivery of all training, such as, new hire, annual, and any retraining to meet center or other training and regulatory requirements. Ensure using the most current version of training materials at the Center.
6 Maintain up to date and relevant SOP’s, other procedures, and area technical competencies in order to effectively deliver technical training to employees.
7 Organize and facilitate New Hire Orientation. Schedule and monitor 90 day On Boarding activities.
8 Collaborates with center management when viewing the Quality Management System to identify, coordinate and deliver retraining for the purpose of correcting or improving operational or quality issues.
9 Track and coordinate CPR and medical license certification renewals. Coordinate employee participation in training or other initiatives provided by external resources or vendors.
10 Maintain and audit training documents and files to ensure compliance with company policy and regulatory guidelines.
11 Train, direct, and coordinate Designated Trainers to ensure understanding and clarity of training initiatives, and utilizing appropriate documents. Provide input into assessing Designated Trainers performance, as applicable.
12 Interact and utilize the Corporate Learning and Development (L&D) team as a resource for training materials, processes or guidance. Track and trend training KPIs. Participate in L&D or external training coordinator programs/materials to maintain and enhance skills.
13 Maintain clean efficient work environment, and ensure sufficient operating supplies and forms are available. Comply with all Health Safety and Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Conduct routine internal procedures and documentation audits, as applicable. Promote safety in all actions.
14 Follow all Standard Operating Procedures (SOPs), company policies and procedures.
15 Comply with all local, state and federal regulations and laws to include, but not limited to: ADA, Civil Rights, EEOC, FDA, GHA, HIPAA, and OSHA.
16 Maintain an environment free from harassment or intimidation of any employee by co-workers, management personnel or any external source. Immediately report (orally and/or in writing) all incidents of harassment to a manger and HR.
17 Maintain professional image and confidentiality of all company records and information at all times.
18 May, be cross-trained in all technical areas and other functions to meet business needs.
19 Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
20 Perform other job-related duties as assigned.

• High school diploma or equivalency required

• Experience in regulated environment strongly preferred

Working Conditions
(physical & mental requirements)
• Ability to understand, remember and apply oral and/or written instructions
• Ability to complete routine forms or conduct routine oral communications
• Must be able to see and speak with customers and observe equipment operation
• Occasionally perform tasks while standing and walking up to 100% of time
• Reach, bend, kneel and have high level of manual dexterity
• Occasionally be required to lift and carry up to 25 pounds
• Fast paced environment with frequent interruptions
• Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens
• Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
• Required to work overtime and extended hours to support center operational needs

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin or other legally protected classifications.

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