Collaborates with Assistant Manager of Quality/Center Manager to ensure compliance with all relevant regulatory
standards to ensure center is inspection ready at all times. May assume responsibility as AMQ when quality business
needs are identified. This position should not be involved in manufacturing activities and must be independent from
production with no additional operational responsibilities.
Act as lead supervisor in ensuring the day-to-day activities of quality operations are compliant with Standard
Operating Procedures (SOPs) and applicable federal and local regulations as well as HR policies. Advise
management of ER issues or escalated quality issues.
Maintain clean efficient work environment, and ensure sufficient operating supplies and forms are available. Comply
with all Health Safety and Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies
and procedures. May conduct routine internal procedures and documentation audits. Promote safety in all actions.
3 Develop quality knowledge and assist with identifying problem areas and implement corrective action as needed
with management oversight. Ensure excellent customer service by all staff.
Partner with quality management in collecting and analyzing data to support continuous improvement resulting in
improved customer/donor service, product yields and financial results while maintaining compliance and quality.
Assist management in the change management process and raises ideas for consideration.
Coordinate and management assist with site supplier, customer and regulatory audits. Participate in the review of
findings, deviation management (RCA) and written responses, as needed, to ensure a successful closure of audits.
Utilize quality tools and applications to facilitate understanding of issues and documentation.
Partner with quality and center management so that the center is “inspection ready” at all times and customer
requirements meet the safety of donors and employees including compliance with OSHA regulations. Assist with
regular reports to center, area and corporate quality management regarding systems status.
7 Collaborate with management to understand and determine quality financial responsibility including budgets,
forecasts and financial impact to business including quality goals.
8 Participate with management in the recruitment and selection of quality staff and in conducting performance
appraisals and performance feedback.
9 Assist management with audits by working with Assistant Manager Quality Assurance and quality team to develop
effective corrective action plans to address any areas of deficiency.
10 Occasionally act as back-up manager of quality in absence of Assistant Manager Quality Assurance.
11 Must successfully complete the leadership development program and be able to relocate within 12 months.
12 Maintain confidentiality of all personnel, donor and center information.
13 May be cross-trained in other areas to meet the needs of the business.
14 Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
Responsible for notification to the ADOQ for any event that negatively impacts the safety, quality, purity or potency
of the product that results in pausing or disruption of business. If necessary, notification must be elevated to any of
the following: Regional Director, Associate Director of QA, Divisional Director or Director of Quality Systems and
16 Perform other duties, as assigned, to support business needs.
Worker Sub Type:Regular