Responsible for the education of new donors to ensure a quality customer service experience and to confirm eligibility to
participate in plasma donation. Interacts with all donors at the plasma collection center to ensure new and returning
donors are efficiently directed through the appropriate process. Upholds quality compliance through oversight of reception
staff and all donors in the process. May take the lead on elevated customer service issues to assist in resolution.
1 In compliance with Standard Operating Procedures (SOPs), assists qualified donors in completing the screening process. The screening procedures includes but are not limited to: assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, weight, temperature. Performs finger stick to obtain sample to obtain donor’s hematocrit and total protein levels.
2 Applicant Donor Facilitator. Has Oversight of the Applicant Donor process and experience.
3 Educates new donors on the use of therapeutic products made from donated plasma. Explains the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensures that all donor questions are answered timely, accurately and professionally.
4 Involved in registering applicants and transfer donors based upon completion of appropriate training and operational needs of the center.
5 May answer the telephone and assists in providing appropriate information to the caller.
6 Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
7 Conducts daily calibration of equipment and resolves calibration out of specifications issues according to the SOPs.
8 Troubleshoots equipment failures. Creates incident documentation, removes and/or replaces equipment from service.
9 May provide guidance and technical training about processes and procedures to Reception Technicians and other staff as required.
10 Alerts Group Leader or Supervisor of donor flow issues.
11 Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs.
12 Understands the policies and procedures associated with hyper immune programs at the center if applicable.
13 Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. May conduct routine audits of these internal procedures and documentation.
14 Maintains confidentiality of all personnel, donor and center information.
15 May be cross-trained in other areas to meet the needs of the business.
16 Perform other job-related duties as assigned. This includes but is not limited to: use of bilingual skills as needed to support the business, certified machine repair support, specialty products and other tasks which may be assigned to support the needs of the business.,
JOB SPECIFICATIONS Provide minimum hiring requirements, specialized knowledge, and other considerations required
High school diploma or equivalent required
Minimum of 12 months experience in a clerical or customer service related position, preferably in medical or health provider environment or equivalent combination of education and experience
Must be able to perform basic math calculations
Ability to understand, remember and apply oral and/or written instructions
Understands, remembers and communicates routine, factual information
Must be able to see and speak with customers and observe equipment operation
Working Conditions (physical & mental requirements) .
Occasionally perform tasks while standing and walking up to 100% of time
Reach, bend, kneel and have high level of manual dexterity
Occasionally be required to lift and carry up to 25 pounds
Fast paced environment with frequent interruptions
Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens
Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
Required to work overtime and extended hours to support center operational needs
Note: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin or other legally protected classifications.
Worker Sub Type:Regular